Q: How do I measure the size I need?
A: Please check How to measure...? for more information.
Q: How do I clean my products?
A: All items should be hand washed at not more the 30°C.
Q: Do you have a store?
A: We do not have a store but we are present at different pet events and shows. For more information sign up to our newsletter or click here for upcoming events.
Click here for a List of retailers.
Q: Can I pick up my order to save on shipping costs?
A: Yes. If you check out use the coupon code PICKUPONLY. Your item will be made and you can pick it up at the next show or event where we are present. Please make sure that you give us a note (in shopping cart) at what event you would like to pick up your order.
Pick up orders need to be put in at least 14 days prior to the pickup date.
Coupon Codes can not be combined.
Q: The colour I am looking for is not available? Can you get more colours?
A: Yes. Please contact us and we can try to special order the colour you are looking for. Keep in mind that the cost and wait time may change.
Q: Can I combine coupon codes?
A: No, coupon codes can not be combined.
Q: How much does it cost to ship?
A: We offer a $15 flat rate shipping Canada-wide and to the United States.
All orders over $150 CAD to Canada and USA are eligible for FREE SHIPPING (To qualify the order must subtotal $150 before tax and after any discounts have been applied).
Please contact us for international shipping rates.